1. Introduction
Welcome to Swigmaa (the "Platform", "we", "us", "our"). Swigmaa is a multi-vendor food delivery service platform operated by Swigmaa Food Technologies Private Limited. We are committed to protecting your personal information and respecting your privacy rights.
This Privacy Policy explains how we collect, store, use, disclose, and protect your information when you visit our website, install our mobile applications (on Android or iOS), or interact with any of our customer care, ordering systems, payment APIs, and GPS tracking interfaces.
By registering, ordering food, or accessing any service on Swigmaa, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform or download our apps.
2. Data We Collect
To provide a seamless food ordering experience and coordinate deliveries across multiple vendors, we collect different types of data:
A. Information You Provide directly:
- Profile Information: Your full name, mobile phone number, email address, password, and primary delivery addresses.
- Order Customizations: Cart contents, notes written for the kitchen, and food preparation preferences.
- Customer Support logs: Records of conversations, emails, or call transcripts with our customer happiness representatives.
B. Information We Collect Automatically:
- Real-time Location Coordinates: If permitted, we collect high-precision GPS coordinate data from your mobile device when the app runs in the foreground or background to enable precise food delivery routing, calculate ETA, and show real-time rider coordinates.
- Device & Network Data: IP addresses, operating system versions, browser types, unique device identifiers, battery status, and cellular signal logs to diagnose application crashes.
- Transactional Data: Details of your orders, delivery routes, payment method choices (credit cards, UPI IDs, net banking choices - we do not store full card details or CVVs directly; these are handled by PCI-DSS compliant secure gateways).
3. How We Use Data
We process your data strictly to execute orders, coordinate merchant operations, and offer customer discounts:
- Deliveries: Sharing coordinate parameters and phone numbers with delivery partners (riders) to guide them to your doorstep.
- Vendor Kitchens: Transferring names, item lists, and recipe custom tags to restaurants and bakery vendors to prepare your meals.
- Transactions: Processing secure payments and verifying cash on delivery orders.
- Quality Assurance: Analyzing restaurant ratings, delivery delays, and order logs to filter out sub-par vendors.
- Promotions: Sending push notifications or emails regarding BOGO deals, coupon discount codes, and weekend restaurant campaigns (which you can opt out of at any time).
4. Sharing Your Data
Because Swigmaa operates a multi-vendor marketplace, we must share specific pieces of information to execute service agreements:
Core Share Rule:
We do NOT sell your contact information to third-party telemarketers. We share information only for fulfillment purposes.
- Merchant Partners (Restaurants): They receive your dish preferences, order notes, and first name. They do NOT receive your phone number or full address unless required for self-delivered orders.
- Delivery Partners (Riders): They receive your delivery address details, GPS location coordinate, name, and mobile number to complete communication upon arrival.
- Secure Gateways: Payment details are securely processed by RBI-licensed, PCI-DSS compliant payment gateways (Razorpay, PayU, Paytm).
- Legal Disclosures: We may share data to comply with government regulations, tax audits, court orders, or requests from law enforcement agencies.
5. Data Retention & Security
We store your personal data only as long as you maintain an active account, or as required by law to file tax reports and coordinate disputes.
To protect your details from hacking, loss, or unauthorized changes:
- All data transmission is encrypted using Secure Socket Layer (SSL/TLS) technology.
- Payment tokens are masked, and card data is handled strictly by external tokenization servers.
- We perform periodic security audits of our server nodes to prevent database leaks.
6. Cookies & Tracking
We use cookies, web beacons, and mobile SDK identifier tokens to save your local session preferences (such as your current delivery city and language choice) and monitor site traffic.
You can disable cookies in your browser settings. However, doing so may disable automatic logins, cart persistence, or localized discounts.
7. Your Choices & Rights
As a Swigmaa user, you hold full control over your personal data:
- Correction: You can edit your name, phone number, and address entries directly inside our mobile application profile dashboard.
- Location Toggles: You can disable location tracking permissions in your smartphone's operating system settings (though you will have to enter addresses manually).
- Marketing Opt-Outs: Click the "Unsubscribe" links at the bottom of promo emails or toggle notifications off inside the app profile.
- Account Deletion: You may submit an account deletion request through the app helpdesk or by emailing us. We will delete all personal profiles, retaining only anonymized sales ledger transactions for legal audits.
8. Policy Updates
We may update this Privacy Policy from time to time to align with new legal requirements or server upgrades. When changes occur, we will post the revised version on this page and update the "Last Updated" date. We recommend reviewing this document periodically to stay informed about our data handling practices.
9. Contact Support
If you have questions, feedback, or complaints regarding location permissions, data deletion, or vendor information sharing:
Swigmaa Grievance Officer
Phone: +91 9681000000 (Legal Desk)
Email: support@swigmaa.com
Address: Swigmaa Food Technologies Pvt. Ltd., Sector 5, Salt Lake, Kolkata, West Bengal - 700091